The opportunity to speak the truth during times of crisis
The opportunity to speak the truth during times of crisis
Leading amid a global pandemic is different. Words and actions matter more than ever. As individuals, households, towns and countries struggle with extraordinary social and economic challenges, we look to the leaders to act appropriately with empathy, kindness and compassion. Most of all, during times of crisis, we want truth and transparency.
Truth-telling is important for any organisation’s success. A company’s level of transparency embeds into its culture. As corporate culture edges towards operating in a more ethical and socially minded space, more leaders are creating working environments where truth-telling is safe, appreciated and rewarded. I believe COVID-19 has positively pushed us forward in some ways, stretching our capacity and resilience by revealing a softer side of the corporate world.
Truth is more important than ever.
The phrase ‘speaking truth to power’ has become a popular way to describe taking a stand. And, the reality is, fear is a truth-killer. Fear can hold everything back and hinder success. Leaders are often afraid of hearing things that they don’t want to hear, and employees are scared to speak up, fearing consequences. Megan Reitz, co-author of the book Speak up and Professor of Leadership & Dialogue at Ashridge Business School, says ‘enabling people to speak up is now imperative to reduce the risk of wrong-doing as well as access vital knowledge and ideas from employees’.
Showing more humanity and realness
During times of disturbance and disruption; we must act with truth and realness. When we do, disasters and crisis can bring out the best in us. Over the last few weeks, I’ve seen examples of organisations leading with truth, showing more vulnerability and breaking down barriers. COVID-19 response statements are openly written, focusing on compassion, not conversion. It’s okay that no one has the answers right now. Leaders are acknowledging the challenges we’re facing by treading lightly and sensitively in their words. Businesses are being creative, offering help and assistance in different ways, creating a sense of togetherness through their actions.
Businesses are integrating honesty and integrity processes with employees too. Even in a digital world, allowing employees to be heard and seen while working remotely is challenging. Companies are banding together and finding new ways to connect. They’re encouraging video calling instead of typing an email, scheduling more frequent catch-ups, and opportunities for just a chat.
Nurturing an environment for truth
While performing roles in social isolation create a physical barrier to speaking up, the underlying sense of humanity and empathy seen during this crisis is helping to overcome a sense of fear from speaking the truth. We’ve all been cracked open and challenged in ways unimaginable three months ago. Today, leaders are likely much more open to hearing news of difference. Today, we’re probably more empathic to the experiences of others, are more open and have a stronger desire to listen.
Now is the time to build on our newfound openness and inherent camaraderie and nurture the environment for truth. By creating a remote working environment where people can offer up ideas, ask questions and contribute without any fear.
We have virtual programmes that promote a ‘Speaking Up’ climate at work: ‘Speaking up with Confidence’ and ‘Building the foundations of Psychological Safety’. Please contact vicki@ethcialquest.co.uk for more information.